Reaching customers who are ready and eager to book an activity has been critical to increasing sales volume for Rockies Heli Canada.
At GetYourGuide, we connect supply partners with high-income travelers who prioritize activity bookings while on vacation.
“Anyone that wants to grow their business in an activity based operation, really, really needs to know that GetYourGuide is the one that will get their customers for them,” says CEO Ralph Sliger.
Sliger and his team offer breathtaking helicopter tours through the Canadian Rockies, plus additional activities like horseback rides, snowshoe tours and views of enchanting lake ice bubbles. He believes their tours deserve to stand out to guests who are genuinely ready to book them.
That’s why his company has strategically chosen to work with just one online travel agency: GetYourGuide.
“Previously we were on a lot of other sites,” explains Ralph Sliger, CEO of Rockies Heli Canada. “Then they changed their modus operandi, which took us from thousands of bookings a year down to a handful in every one of those operations.”
Take advantage of GetYourGuide’s commitment to travel experiences
Sliger says our laser focus on travel experiences has delivered for his business in spades.
“GetYourGuide maximizes the utilization of our helicopter by filling seats that we would not have filled without their assistance,” explains Sliger. Today, 50 percent of Rockies Heli Canada’s individual bookings come via GetYourGuide.
“When guests go to all these other sites they’re booking too many things and we get lost in the shuffle,” he says. “But when guests head to the GetYourGuide website, they’re actually ready to book an activity.”
Make the most of GetYourGuide’s customer services for your clients
But it’s not just our focus on delivering new customers to his business that works for Sliger. He says GetYourGuide’s customer care itself is a major benefit of our partnership.
“GetYourGuide facilitates the client’s arrival, giving them directions and ensuring that they understand everything that's happening before they even get here,” he explains. By the time guests show up at the company’s picture-perfect HQ, they’re all prepped and ready for the adventure that awaits.
Hot tip: Make the most of GetYourGuide’s customer service features to ensure your guests have the right gear, show up on time and are ready to fall in love with your experience by the time they arrive.
Maximize productivity with our intuitive business tools
Sliger also credits GetYourGuide’s team with supporting his business to maximize efficiencies, leading to more productivity gains.
Two of the most important tips he’s received: pushing booking cutoff times until up to the time of the tour and reducing minimum passenger numbers in order to boost availability.
Hot tip: Make sure you have spoken to the GetYourGuide team about maximizing efficiency with tools like late cutoff times and reducing minimum passenger requirements.
“Of all the online travel agencies, GetYourGuide is the largest, the fairest and the easiest as an operator to deal with,” says Sliger. “The ease of receiving our money and receiving the guests makes them a joy to work with.”
At GetYourGuide, we’re delighted to be making business simpler for partners like Rockies Heli Canada, so they can get on with doing more of what they love: providing exceptional experiences.
Today, 50 percent of Rockies Heli Canada’s individual bookings come via GetYourGuide.
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